WEB MANAGEMENT AND MAINTENANCE

Your Digital Ecosystem, Always at 100%

WE MANAGE YOUR WEBSITE FOR THE CONTINUED SUCCESS OF YOUR ONLINE PRESENCE.

We take care of technical security, updates, and performance so you can focus exclusively on growing your business and closing sales.

We Secure and Optimize Your Main Sales Channel

An outdated website or online store is vulnerable and loses customers. Whether your site runs on WordPress/WooCommerce or Shopify, our team acts as your in-house technical department, making sure everything runs flawlessly:

Preventive Maintenance and Security

We run regular backups, core and platform updates, and anti-malware protection on WordPress/WooCommerce; on Shopify, we back up themes, catalog, and settings to prevent hacks or data loss.

Speed Optimization and WPO

We streamline processes, clean out unnecessary plugins or apps, and reduce image weight without losing quality, making sure your website or Shopify store loads fast and you don’t lose conversions.

Technical Support and Content Updates

Need to change a banner, upload products, update prices and collections, publish a blog post, or update your portfolio? We handle the day-to-day adjustments on WordPress, WooCommerce, and Shopify.

License and Hosting Management

We monitor and manage the annual cost of your premium licenses, hosting, Shopify plan, and paid apps to make sure your platform never goes offline.

The Ideal Support for Companies That Don’t Want to Worry About Technology

Companies with an Existing Presence

Companies that already have a WordPress website or a Shopify store but don’t have the time or staff to keep it updated.

E-commerce

WooCommerce or Shopify online stores that require high availability and immediate support for any issue with the catalog, cart, or checkout process.

Strategic Brands

Brands that understand preventive maintenance is cheaper and safer than repairing a website that is down or hacked.

You Run Your Business, We’ll Run Your Website

New Content Creation

We understand how crucial it is for you to keep your website’s promotions, activities, and content always up to date.

Ongoing Maintenance and Updates

Keep your site always up to date: WordPress versions, themes, and plugins, and on Shopify, themes, apps, and integrations that are current and compatible.

Security and Protection

Protect your site or store against threats and attacks. We implement advanced security measures, review user access and permissions, and run continuous monitoring to keep your WordPress, WooCommerce, or Shopify store safe from vulnerabilities.

Performance Optimization

Speed up your site’s loading time with our optimization techniques. From image compression to caching systems, we make sure your site runs fast and efficiently.

Regular Backups

Never lose your data. We run regular backups of your site, products, and settings and store them securely so you can quickly restore your store if anything goes wrong.

Specialized Technical Support

Get expert assistance whenever you need it. Our team is available to solve any technical problem and answer your questions, making sure your site runs smoothly.

Frequently Asked Questions

How are updates to WordPress, WooCommerce, Shopify, themes, and plugins/apps handled?

We can handle them manually or through automation. On WordPress and WooCommerce, we update the core, themes, and plugins; on Shopify, we review themes, apps, and integrations. We always stay alert to keep everything up to date and running.

Do you work with Shopify stores in addition to WooCommerce?

Yes. We maintain WordPress sites, WooCommerce stores, and Shopify stores alike: theme and app updates, speed optimization, catalog and settings backups, payment gateway checks, and technical support for any issue.

What is not included in this plan?

The annual payment for licenses and hosting.

What security measures are implemented to protect my website?

We will implement two-factor authentication, along with a DDoS attack protection system. We commit to storing the website’s passwords securely, as well as performing continuous backups and updates to prevent potential security vulnerabilities.

How often will my site be backed up?

We will run them according to the contracted frequency: every time we carry out an administration task on the website or, on a monthly plan, once a month.

How do you optimize website performance?

We use a variety of tools, including caching systems and image compression. We will also analyze the hosting service to optimize the website’s performance.

What type of technical support do you offer, and what are the available hours?

WordPress support during our business hours in Colombia, 8 am to 4 pm (Colombia time).

Can you help me restore my site in case of a problem or data loss?

If we have a previous backup, we can proceed with the restoration. Otherwise, we will assess the specific issue to determine whether the website can be recovered.

Does the service include content creation and publishing?

Yes.

Can I request custom changes to my site’s design or functionality?

It depends on the type of agreement you have with the company, but for example, if website management is contracted as time-based outsourcing, it will be possible.

How are technical issues handled, and how long do they take to resolve?

We examine and evaluate the possible causes of errors, then analyze the available solutions. Resolution time can vary depending on the nature of the error, but it normally doesn’t exceed 24 hours.

Does the web management service affect my site’s SEO?

Our goal is for it to have a positive effect.

How can I monitor my website’s status and performance?

Through tools like Google Analytics, Google Search Console, Bing Webmaster Tools, and Microsoft Clarity.

What management plans do you offer, and how do they differ?

We offer two service models: billed by working hours or by the execution of a specific client request.

What is the process for hiring the service, and how long does it take to implement?

The service can be hired for a one-off need of the client or as a monthly service.

Do you offer additional services such as integrating new tools or features?

Yes, within the WordPress environment we can carry out a variety of integrations. The cost of each will be determined based on the client’s specific request.

Can I cancel the service at any time, and what happens to my website if I do?

If the service is monthly, you can cancel it, but you must pay for the current month. If it is a one-off service, once we have started it can’t be canceled.

What kind of reports or statistics will I receive about my site’s performance?

A management report if it is a monthly service; if it is an hourly service, you will receive a detailed report of each task and how the time was spent.

Do you offer any kind of warranty or trial period for the service?

For an hourly service, each task is billed according to the time invested, including any necessary corrections. In contrast, for a one-off service contracted per project rather than by time, a 30-calendar-day warranty is offered, provided the work has not been modified by the client or third parties.